Pistolo Casino: General Terms and Conditions

1. Introduction and Agreement

By creating an account and using the services provided by Pistolo Casino (hereinafter referred to as "the Company," "we," "us," or "Pistolo"), you (the "User" or "Player") agree to be bound by these Terms and Conditions, our Privacy Policy, and our Responsible Gambling Policy. These terms constitute a legally binding agreement between you and Pistolo. We reserve the right to modify these terms at any time. Continued use of the platform following any such changes constitutes your acceptance of the new terms.

2. Legal Requirements and Eligibility

2.1. Access to Pistolo Casino is strictly limited to individuals aged 19 or older (or 18 in specific Canadian provinces where applicable).

2.2. It is the User's responsibility to ensure that online gambling is legal in their jurisdiction.

2.3. Users must provide accurate, current, and complete information during the registration process. Failure to do so may lead to account suspension or the voiding of winnings.

3. Account Registration and Verification (KYC)

3.1. Each player is permitted only one (1) account. Multi-accounting is strictly prohibited and will result in the immediate closure of all related accounts and the forfeiture of balances.

3.2. As part of our commitment to Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations, we require verification of identity, age, and address. Required documents may include:

• Government-issued photo ID (Passport, Driver's License).
• Recent utility bill or bank statement (dated within the last three months).
• Proof of ownership for the payment method used.

3.3. Pistolo reserves the right to withhold withdrawals until the verification process is complete.

4. Deposits and Financial Transactions

4.1. Deposits must be made from a source (bank account, credit card, e-wallet) held in the User's own name. Third-party deposits are strictly forbidden.

4.2. The minimum deposit amount at Pistolo is 10 CAD, unless otherwise stated for specific promotions.

4.3. Deposits are subject to internal security checks. We do not charge fees for deposits; however, your financial institution may apply its own transaction costs.

5. Withdrawals and Payouts

5.1. Withdrawals will be processed back to the original method of deposit where possible.

5.2. All deposited funds must be wagered at least once (1x turnover) before a withdrawal can be requested to prevent money laundering activity.

5.3. Maximum withdrawal limits are set at $5,000 per week and $20,000 per month, though VIP players may be eligible for higher thresholds.

5.4. Large wins (exceeding $10,000) may require additional time for third-party game provider verification.

6. General Bonus Terms

6.1. All bonuses offered at Pistolo are subject to specific wagering requirements as detailed in the promotion's individual terms.

6.2. Unless otherwise stated, the standard wagering requirement for bonus funds is 35x.

6.3. The maximum bet allowed while a bonus is active is $5 CAD per spin or hand. Exceeding this limit may result in the forfeiture of the bonus and any associated winnings.

6.4. Bonuses are valid for 30 days from the date of issuance unless specified otherwise.

7. Prohibited Conduct and Fraud

7.1. Users shall not engage in fraudulent, collusive, or unlawful activity. This includes the use of "bots," software manipulation, or exploiting technical errors (bugs).

7.2. "Bonus abuse" (e.g., creating multiple accounts to claim offers, or low-risk wagering to clear requirements) is not permitted.

7.3. If an account is found in breach of these rules, Pistolo reserves the right to seize all funds and report the activity to the relevant regulatory bodies.

8. Responsible Gambling

8.1. Pistolo provides tools for self-regulation, including deposit limits, loss limits, and self-exclusion.

8.2. Users may request a permanent account closure for gambling-related issues. Such accounts cannot be reopened under any circumstances.

9. Limitation of Liability

9.1. Pistolo is not liable for any technical failures, system errors, or force majeure events that interrupt gameplay.

9.2. We are not responsible for losses incurred through the normal use of our gambling services. Gambling involves risk, and the User plays at their own discretion.

10. Governing Law and Disputes

10.1. These Terms and Conditions are governed by the laws of the jurisdiction in which Pistolo is licensed.

10.2. Any disputes should first be directed to our Support Team. If a resolution cannot be reached, players may escalate the claim to the relevant Alternative Dispute Resolution (ADR) entity.